Refund and Return Policy
Thank you for shopping at MakeupState.com. We appreciate your trust in us and are committed to providing you with a satisfying shopping experience. Please read our Refund and Return Policy carefully to understand your rights and obligations.
1. Delivery Timeframe
We strive to ensure that you receive your order promptly. Our standard delivery time is 3 to 5 business days. If, for any reason, there is a delay in the delivery of your order, we will promptly inform you of the revised delivery schedule.
2. Refund Eligibility
a. Unopened and Unused Products
To be eligible for a refund, the product must be returned in its original packaging, unopened, and unused. Products opened or used after delivery are not eligible for a refund.
b. Accidental Damage
In the unfortunate event that your product is damaged during transit, please notify us within 24 hours of receiving the product. We may require photographic evidence of the damage to process your refund.
3. Refund Process
a. Notification
For any refund requests, customers must inform us within 24 hours of receiving the product. Please contact our customer support through WhatsApp or email at info@makeupstate.com. Clearly state your order number and provide relevant details about the issue.
b. Verification
Our team will review your request and may request additional information or documentation, such as photographs, to verify the condition of the product.
c. Refund Issuance
Upon successful verification, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to reflect in your account.
4. Contact Information
If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to us through the following channels:
WhatsApp Support: +1 321 9991444
Email: info@makeupstate.com
Our dedicated support team is here to assist you and ensure that your concerns are addressed promptly.
5. Changes to the Policy
MakeupState.com reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing MakeupState.com.
We value your satisfaction and are committed to resolving any issues to the best of our ability.
MakeupState.com